Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.the-comfort-zone.co.uk (the “Site”), book or visit The Comfort Zone for an appointment for a treatment or service (the “Salon”), whether your contact is made online, phone, on paper, by email or over the phone.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase, or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.  We refer to this information as “Order Information.”

When you visit the salon, information we may ask for may include your name, address, email address, phone number as well as relevant medical history which will help us to determine if a treatment may go ahead (for example, allergies, pregnancy, recent operations, medical conditions).

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Salon and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Information that we collect generally to fulfil any orders placed through the Site (including processing your order, arranging for shipping, and providing you with invoices and/or order confirmations), and to perform the Salon service or treatment you have requested.  Additionally, we use this Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

                                                                                                                                                    

SHARING YOUR PERSONAL INFORMATION

We will never sell your personal information.  We only share your Personal Information with third parties to help us to process your Information, as described above.  For example, we use Create to power our online store--you can read more about how Create uses your Personal Information here https://www.create.net/about/privacy-policy.  We provide links for payment via PayPal.  You can read more about how PayPal uses your Personal Information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev  and our online booking facility is provided by Treatwell and you can read their Privacy Policy here: https://www.treatwell.co.uk/info/privacy-policy/

Finally, we may be required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  If you are not interested in receiving information from us, you can unsubscribe from our mailing list at the bottom of any marketing email you receive.

 

KEEPING YOUR PERSONAL DETAILS

We will only retain your personal details as long as required to meet legal and regulatory requirements, resolve disputes, prevent fraud and abuse.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.  When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below: